Improval Record: Information for practices

This page outlines how your practice can support GP Registrars in using the Improval app safely and compliantly for video-based training and supervision.

📋 Purpose of the App

Improval enables GP Registrars to record short consultation videos with patient consent. These are used for self-reflection, supervisor feedback, and optional AI analysis. Videos are uploaded securely and deleted from the device after upload.

🛡️ Data Protection & Consent

• Patients must give consent (signed or verbal & recorded) before the consultation is recorded.
• The consent form should be stored if written.
• Patients can withdraw consent at any time by contacting the practice.
• Videos are retained only while educationally useful, then deleted.
• They are scheduled for deletion after 3 months by default but this can be extended.

🔐 Security Measures

• Videos are stored temporarily in the app's private storage and are not visible in the Photos app or iCloud.
• They are not encrypted locally, so the device must be protected with a passcode or biometric security.
• All uploads go to a secure server in the UK and are encrypted.
• Access is restricted to the registrar and their invited supervisor(s), with 2FA on the web portal.

📦 What Practices Should Do

• Encourage registrars to follow best practice for consent and security.
• Ensure consent forms are properly stored.
• Consider referencing Improval in your practice’s DPIA register.
• Support registrars in understanding their data protection obligations.