Wednesday, 9 December 2026 14:00 - 15:30

Course title: Successful Complaints Management

Course summary: Learn practical tips on how to manage complaints. We will look at both the process for managing complaints as well as the emotional impact on practice staff.

Course aims and objectives:

We will look at:

• Why complaints happen.
• Why a robust complaints system can be effective and efficient, offering templates to take away and use/amend as needed.
• Issues of unresolved and serial complaints.
• How, by encouraging a positive mindset, we can look after ourselves and each other.

Who should attend?

This course is particularly for practice managers, team leaders/supervisors and GP partners working in general practice in the UK. It’s also designed for staff dealing with complaints on a regular basis, or who have had a bad experience from a complaint.  

Our systems resilience courses are generally suited just for General Practice. Contractual aspects will be based on the England Standard General Medical Services (GMS) Contract. Please contact us before booking if you have any queries about suitability.

Feedback on the best aspect of this course

“Interactive, resources shared were excellent, concise, and can be used in our practice.”

 Course Format

This training will be run over Zoom, a joining link will be shared with you a few days before the event.

To participate you will need to install Zoom on your device, and ensure it has a working microphone, speaker, and camera.

It will be an interactive session, allowing opportunity for small group discussions.

Zoom help: https://support.zoom.com/hc/en

Cost

Our courses are now available to all practice staff across the UK.  A course fee is applicable - please see below.

Cancellations

• Cancellation requests must be made in writing to info@gpmplus.co.uk

• If your cancellation request is made:
  • More than 60 days before the course you will be granted a credit note for the full amount paid.
  • 28-60 days before the course you will be granted a credit note for 50% of the amount paid.
  • Less than 28 days before the course no refund or credit note will be provided.
• Credit notes can be used towards any GPMplus services within 6 months of the issue date of the credit note. Please note, credit notes may not be transferred.

 

 

Price tier	Amount
General Practice staff (all areas of the UK)	£99.00
General Practice staff working in North Yorkshire & Humber and West Yorkshire only	£70.00